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September 10, 2025World Journal of Public HealthOpen Access

Emotion-Aware AI Chatbots for Mental Health Support in Low-Resource Public Health Systems: A Case Study from Ghana

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Authors

EAEvans AnkomahRTRegina Esi Turkson

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Overview

Case study shows an emotion-aware AI chatbot improved mental health support in Ghana, highlighting potential benefits in under-resourced environments.

Key Points

  • The chatbot improved users' emotional support, with 78% reporting feeling supported during distress.
  • Field testing revealed 89% satisfaction with usability and 81% found it culturally relevant among 311 participants.
  • Integrating a Convolutional Neural Network led to a classification accuracy of 76.4%, enhancing emotional distress detection.
  • The system's 24/7 accessibility offers a significant advantage in addressing mental health barriers like stigma.

Cite This Study

Ankomah et al. (2025) studied this question.

synapsesocial.com/papers/68c2409bb210217d6479bc1fhttps://doi.org/10.11648/j.wjph.20251003.17
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