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September 10, 2025Tuberculosis Lung Diseases HIV Infection

Quality of Hospital Services and Satisfaction of Patients with HIV/AIDS Infection: A Cross-Sectional Study

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Authors

RSRio Dimas SugiartaWRWulan RahmadhaniAAArnika Dwi Asti

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Overview

Observational study finds significant links between quality of care and satisfaction in HIV/AIDS patients, highlighting crucial service dimensions.

Key Points

  • A significant relationship exists between service reliability and patient satisfaction among HIV/AIDS patients, indicating the need for quality healthcare.
  • The study showed p-values below 0.05 for responsiveness and assurance, confirming their strong impact on patient satisfaction in HIV/AIDS care.
  • Using the SERVQUAL model, the observational research highlights five dimensions of service that influence satisfaction among patients living with HIV/AIDS.
  • Enhancing service quality in terms of empathy, reliability, and physical appearance is essential to improve overall patient satisfaction in HIV/AIDS healthcare.

Cite This Study

Sugiarta et al. (2025) studied this question.

synapsesocial.com/papers/68c2404eb210217d6479a529https://doi.org/10.30978/tb2025-3-80
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Patient satisfaction among people living with HIV/AIDS visiting antiretroviral therapy center with a hospital administration perspective2025
  2. 2Satisfaction among people living with HIV/AIDS accessing ART services: a hospital-based study2025
  3. 3Health Literacy with Quality of Life in People with HIV AIDS2025
  4. 4Direct and indirect factors associated with health-related quality of life among PLHIV on second-line antiretroviral therapy at Dessie and Woldia Comprehensive Specialized Hospitals in Ethiopia: application of structural equation modelling2025
  5. 5Knowledge, attitudes and practices related to HIV prevention and treatment: A cross- sectional study at a health center in Vietnam2025