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September 10, 2025International Journal of Management and Organizational Research

The Influence of Knowledge Management Factors on the Quality of BEmONC Services at West Java Community Health Centers

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Authors

GAGisela AfriyantiSFSri FadilahTRTitik Respati

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Overview

Quantitative analysis shows knowledge management significantly influences service quality in BEmONC, highlighting technology's role.

Key Points

  • Knowledge management factors notably affect BEmONC service quality, particularly knowledge retention and transfer.
  • The Community Satisfaction Index for BEmONC services is currently 72.5, indicating room for improvement in healthcare delivery.
  • A descriptive-analytical survey design was utilized, analyzing data from 197 healthcare workers across 22 Community Health Centers.
  • The findings underscore the necessity of enhancing technology-based knowledge management to boost BEmONC service quality.

Cite This Study

Afriyanti et al. (2025) studied this question.

synapsesocial.com/papers/68c23f63b210217d64796e55https://doi.org/10.54660/ijmor.2025.4.4.64-74
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