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September 10, 2025Journal of Economic Business & Accounting Research

The influence of product quality and ATM service quality on customer satisfaction: A quantitative study among student banking users

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Authors

EPElpan Pino’o

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Overview

Quantitative study finds service quality significantly influences customer satisfaction in banking users.

Key Points

  • Customer satisfaction in Bank Kalteng is influenced significantly by service quality, but not product quality.
  • Among 60 respondents, service quality had a significant t-value of 3.19, while product quality's t-value was 0.91.
  • Utilizing multiple linear regression analysis, this study reviewed data from 60 accounting students to assess the impact.
  • Findings suggest a notable influence of service quality on satisfaction, indicating shifts in customer behavior models.

Cite This Study

Elpan Pino’o (2025) studied this question.

synapsesocial.com/papers/68c23ed7b210217d64793cf1https://doi.org/10.61511/jembar.v3i1.2025.1850
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