Changes and the Challenges of Library Reference Services After the Covid-19 Pandemic

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Library reference services are adapting to changing student learning behaviors following the pandemic, and need innovative solutions.
Surveys and interviews conducted at New England Liberal Arts College Libraries highlight significant challenges faced by reference services.
The incorporation of AI technology aims to enhance library services and improve support for students' teaching and learning needs.
These transformations emphasize the need for academic libraries to reconnect with students during recovery from the pandemic.

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Surveys reveal shifts in learning behaviors at New England colleges, suggesting a need for adaptive library services.

Shen Qian (2025) studied this question.

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