Observational analysis shows OCB partially mediates the relationship between perceived organizational support and performance, suggesting ways to boost employee engagement.
Key Points
OCB plays a vital role in enhancing employee performance when influenced by perceived organizational support.
Data from 138 employees at PT Jasa Raharja show significant positive effects of perceived organizational support on OCB.
Partial least squares structural equation modeling was used to confirm the mediating role of OCB in the support-performance relationship.
Fostering organizational citizenship behavior can lead to improved individual performance and organizational effectiveness.