The Role of Organizational Citizenship Behavior in Mediating the Relationship between Servant Leadership and Job Satisfaction on the Performance of Civil Servants in Aceh Province, Indonesia

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Research demonstrates significant impact of servant leadership and job satisfaction on civil servant performance, indicating OCB as a mediator.

Servant leadership significantly influences civil servant performance, enhancing overall effectiveness.
Organizational citizenship behavior acts as a mediator between servant leadership and job satisfaction for civil servants.
The study used partial least squares structural equation modelling to analyze data from 210 respondents.
Results suggest that improving servant leadership and job satisfaction can boost civil servant performance.

Harmen et al. (2025) studied this question.

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Research demonstrates significant impact of servant leadership and job satisfaction on civil servant performance, indicating OCB as a mediator.