Analysis of Padma Bandung Hotel's Strategy in Increasing Customer Satisfaction Through Facilities and Services

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Qualitative analysis reveals key elements for improving guest satisfaction through facilities and services.

High-quality facility management significantly boosts customer satisfaction in luxury hotels.
Personalized service delivery is crucial for creating exceptional guest experiences and loyalty.
Integrated marketing efforts contribute to a positive perception of hotel services and facilities.
Effective collaboration across departments enhances operational efficiency and guest satisfaction.

Nasution et al. (2025) studied this question.

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