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September 10, 2025

The evaluation of patient satisfaction and perceived quality of care in OPD settings in Mirpur AJK: a cross-sectional study

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Authors

FKFatima KhurshidAKAyesha KhurshidAHAmin Ul Haq

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Overview

Cross-sectional study on patient satisfaction using PSQ-18 in 170 patients at Ahsan's Medical Complex, indicating high overall satisfaction.

Key Points

  • Overall patient satisfaction reached 90%, showing positive feedback on interpersonal communication.
  • The PSQ-18 results revealed high ratings in several satisfaction dimensions, especially communication and accessibility.
  • Demographic analysis indicated a majority of participants were female and married, concentrated in the 27-36 age range.
  • While most patients reported satisfaction, 10% expressed concerns about technical quality and economic factors affecting their care.

Cite This Study

Khurshid et al. (2024) studied this question.

synapsesocial.com/papers/68c23d81b210217d6478e225https://doi.org/10.33897/fumj.v6isuppl.165
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