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September 10, 2025Theoretical and Natural ScienceOpen Access

Comparative Analysis of Machine Learning Models for Telecom Customer Churn Prediction

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Authors

SWShixuan WeiJames Cook University

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Implication

This analysis evaluates customer churn prediction across machine learning models, highlighting accuracy and interpretability.

Key Points

  • Machine learning models achieved 81.1% accuracy in predicting customer churn, showing strong performance.
  • Logistic Regression offered the best interpretability and precision, aiding in customer retention strategies.
  • Predictive modelling techniques were evaluated using the Telco Customer Churn dataset from Kaggle, enhancing empirical insights.
  • Results suggest that telecom operators can effectively leverage data-driven methods to minimize churn and improve profitability.

Cite This Study

Shixuan Wei (2025) studied this question.

synapsesocial.com/papers/68c23b4ab210217d64784791https://doi.org/10.54254/2753-8818/2025.ad26483
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