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September 10, 2025American Journal of Health Behavior

Digital Transformation in Hospital Services: Assessing the Role of the SIKAP Web Application for Improving Patient Satisfaction

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Authors

AAAsram Nur AnasHasanuddin UniversityHTHasanuddin ThahirHasanuddin UniversityFAFuad Husain AkbarHasanuddin University

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Implication

Cross-sectional analysis reveals SIKAP web application improves patient satisfaction, highlighting the significance of service quality.

Key Points

  • Patient satisfaction improved through effective utilization of the SIKAP application.
  • Non-medical service quality showed a stronger influence on SIKAP usage, affecting patient satisfaction.
  • Structural equation modeling supported the framework of service quality and digital application impact.
  • Study indicates web-based applications act as mediators between clinical services and patient satisfaction.

Cite This Study

Anas et al. (2025) studied this question.

synapsesocial.com/papers/68c23b08b210217d647834f7https://doi.org/10.5993/ajhb.49.3.10
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