September 5, 2025Open Access

Enhancing Healthcare Access Through Telehealth: Patient-Centered Insights from Pakistan’s Primary Care Sector

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Discussion

Cross-sectional study reveals telehealth enhances patient satisfaction and reduces costs in primary care.

Telehealth demonstrated high patient satisfaction, with 96.6% approving of provider behavior and 94.9% satisfied with internet connectivity.
The average cost for a teleconsultation was PKR 2,000, significantly lower than the PKR 4,800 for in-person visits.
Regression analysis showed comfort and perceived quality of care as key predictors for telehealth acceptance, with comfort score significantly affecting outcomes.
These findings highlight the potential of telehealth to offer an accessible, cost-efficient, and satisfactory alternative within Pakistan's healthcare system.

Malik et al. (2025) studied this question.

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