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September 5, 2025Brilliant International Journal Of Management And Tourism

The Influence of Service Quality on Satisfaction Public on Office Village Rangan, Kuaro District, Paser Regency

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Authors

EEErnawati ErnawatiLDLisa DayaniBBBonney Arta Bontong

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Overview

Analysis reveals service quality significantly influences community satisfaction, suggesting empathy has a dominant role.

Key Points

  • Public satisfaction is positively influenced by service quality variables including reliability and empathy.
  • The regression analysis showed that service quality accounts for 85.8% of the satisfaction variance among the community.
  • A significant relationship exists between service quality and satisfaction, with a correlation coefficient of 0.933.
  • Empathy emerged as the most impactful factor influencing public satisfaction at the Rangan Village Office.

Cite This Study

Ernawati et al. (2025) studied this question.

synapsesocial.com/papers/68c23a2cb210217d6477f719https://doi.org/10.55606/bijmt.v5i2.4533
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