Mixed methods research evaluates waiting times in non-compounded prescriptions for BPJS Kesehatan, highlighting systemic inefficiencies.
Key Points
Only 2% of non-compounded prescriptions met the national 30-minute standard for waiting times, indicating significant delays.
The average waiting time was 1 hour and 50 minutes, with delays primarily occurring during the verification stage.
A mixed methods design, including observations and interviews, helped identify factors contributing to prescription delays.
Systemic issues, such as inadequate resources and overlapping schedules, are causing patient dissatisfaction and risk non-compliance with hospital standards.