From Cash to Clicks: The Transformative Impact of UPI on Consumer Behaviour and Financial Inclusion in India

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Literature review and survey reveals UPI enhances financial inclusion and user satisfaction in India.

UPI has significantly improved user satisfaction, facilitating a shift towards digital payments and enhancing financial inclusion.
Findings show high user satisfaction, with 140 respondents reporting UPI's speed and convenience over traditional cash transactions.
The analysis utilized survey data and a literature review to explore UPI's contributions to economic growth and small business operations.
The research highlights UPI's role in promoting transparency in welfare programs and the potential for increased impulsive spending.

Daksh Sawhney (2025) studied this question.

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