The User Experience and Perception in Education of Digital Books in Librarians' Approaches to Library Services in Tangerang

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User perception of librarians is generally positive, indicating friendliness and kindness.
Findings identify a significant gap in proactive service from librarians, despite a welcoming demeanor.
Data collection involved interviews and observations with users at the Tangerang Regency Library.
The study emphasizes the need for continuous professional development to enhance user experience.

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Qualitative analysis explores user perception and librarian attitudes in library services, suggesting improvements.

Fitriani et al. (2025) studied this question.

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