Understanding Explanation Content for Cognitive and Affective Trust in Automated Vehicles

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Experiment reveals that explanations improve cognitive and affective trust in automated vehicles, highlighting the role of communication.

Providing explanations significantly enhances cognitive trust in automated vehicles compared to no explanations.
Explanations that include reasons for actions improve affective trust, fostering emotional connections with users.
Research involved 121 U.S. drivers viewing simulated driving scenarios to assess trust levels with different explanations.
Transparent communication is vital in AV design for ensuring user understanding and promoting public acceptance.

Zhang et al. (2025) studied this question.

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