August 15, 2025Journal of Travel ResearchOpen Access

A Cross-cultural Analysis of Attributes that Influence Customers’ Hotel Experience in Green Hotels

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Positive guest experiences are driven by specific combinations of sustainability and socio-cultural attributes, alongside individual emotions.
Emotions were found to significantly influence guest evaluations, outweighing traditional sustainability measures in importance.
This analysis utilized the complexity theoretical framework and fsQCA to explore guest feedback dimensions in green hotels.
Hotel managers can implement strategies fostering sustainability recognition through social norm messaging and customer co-creation.

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Implication

A cross-cultural analysis reveals how attributes like sustainability and emotions affect guest experiences in hotels, suggesting targeted strategies for improvement.

Cite This Study

Bernard et al. (2025) studied this question.

synapsesocial.com/papers/68c235ccb210217d6477235a https://doi.org/10.1177/00472875251353798

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Implication

A cross-cultural analysis reveals how attributes like sustainability and emotions affect guest experiences in hotels, suggesting targeted strategies for improvement.

A Cross-cultural Analysis of Attributes that Influence Customers’ Hotel Experience in Green Hotels

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Discussion

Implication

Cite This Study

A Cross-cultural Analysis of Attributes that Influence Customers’ Hotel Experience in Green Hotels

Key Points

Discussion

Implication

Cite This Study

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