Through the eyes of the patients: a qualitative study of diabetes patients’ experiences navigating the healthcare system

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Qualitative study explores unmet needs and patient-centered care in type 2 diabetes management, highlighting opportunities for improvement.

Patients expressed a desire for greater patient-centered care in their diabetes management, indicating potential improvements in healthcare delivery.
The study revealed that the healthcare system effectively addresses initial care needs, yet significant service gaps persist during treatment and ongoing care.
In-depth interviews with 13 type 2 diabetes patients highlighted three critical stages of their healthcare journey, identifying various unmet needs along the way.
The analysis suggests that enhancing communication, personalizing care, and incorporating technology could better support diabetes self-care efforts.

Asharani et al. (2025) studied this question.

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View Full Paper

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Qualitative study explores unmet needs and patient-centered care in type 2 diabetes management, highlighting opportunities for improvement.

Patients expressed a desire for greater patient-centered care in their diabetes management, indicating potential improvements in healthcare delivery.
The study revealed that the healthcare system effectively addresses initial care needs, yet significant service gaps persist during treatment and ongoing care.
In-depth interviews with 13 type 2 diabetes patients highlighted three critical stages of their healthcare journey, identifying various unmet needs along the way.
The analysis suggests that enhancing communication, personalizing care, and incorporating technology could better support diabetes self-care efforts.

Asharani et al. (2025) studied this question.

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