Automated assessment improved concordance with human specialists in eConsult cases, suggesting effective AI evaluation methods.
Specialist consults in primary care and inpatient settings typically address complex clinical questions beyond standard guidelines. eConsults have been developed as a way for specialist physicians to review cases asynchronously and provide clinical answers without a formal patient encounter. Meanwhile, large language models (LLMs) have approached human-level performance on structured clinical tasks, but their real-world effectiveness requires evaluation, which is bottlenecked by time-intensive manual physician review. To address this, we evaluate two automated methods: LLM-as-judge and a decompose-then-verify framework that breaks down AI answers into verifiable claims against human eConsult responses. Using 40 real-world physician-to-physician eConsults, we compared AI-generated responses to human answers using both physician raters and automated tools. LLM-as-judge outperformed decompose-then-verify, achieving human-level concordance assessment with F1-score of 0.89 (95% CI: 0.750, 0.960) and Cohen’s kappa of 0.75 (95% CI 0.47,0.90) —comparable to physician inter-rater agreement κ = 0.69-0.90 (95% CI 0.43-1.0).
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Wu et al. (2025) studied this question.
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