August 17, 2025Open Access

Exploring ChatGPT’s capabilities, stability, potential and risks in conducting psychological counseling through simulations in school counseling

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Exploratory analysis shows ChatGPT-4 maintains high empathy in responses, indicating potential for impactful AI in psychological counseling.

ChatGPT-4 demonstrated 94.2% empathy classification, showcasing its effective simulation of counseling dialogues.
Stability metrics revealed moderate reliability with κ = 0.59 and ICC = 0.62, highlighting both promise and risks of randomness in responses.
Observational analysis employed three NLP models to assess warmth, empathy, and sentiment in student counseling queries.
Findings suggest ChatGPT-4 could complement counseling in schools, but risks necessitate cautious implementation.

Ni et al. (2025) studied this question.

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Exploratory analysis shows ChatGPT-4 maintains high empathy in responses, indicating potential for impactful AI in psychological counseling.