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August 21, 2025Journal of Social Science (JoSS)Open Access

Implementation of Public Policy for Electronic-Based Business Licensing Services at The Bangli Regency Investment Office and PTSP

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Authors

NINi Luh Komang Sri IrawatiISI Made SudiarkajayaIMI Wayan Majuarsa

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Overview

Analysis reveals challenges in business licensing services via OSS-RBA system, highlighting digital literacy and integration issues.

Key Points

  • Optimal implementation of the OSS-RBA policy remains unachieved, facing significant obstacles in digital literacy and coordination.
  • Findings indicate key challenges include low public digital literacy and limited IT infrastructure affecting service delivery.
  • The descriptive qualitative method featured in-depth interviews and observations, providing a comprehensive view of the licensing process.
  • Successful OSS-RBA outcomes depend on technological readiness, bureaucratic competence, and improved inter-agency collaboration.

Cite This Study

Irawati et al. (2025) studied this question.

synapsesocial.com/papers/68af70627567bf4f94feb91chttps://doi.org/10.57185/joss.v4i8.503
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