August 21, 2025

Rehumanization or Dehumanization in Healthcare? Macro-, Meso-, and Micro-Level Determinants of AI’s Influence on Patient-Centered Care (Preprint)

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AI integration can enhance patient-centered care by increasing empathy, but it risks creating dehumanization and inefficiency in consultations.
The analysis reveals eight macro-level factors, five meso-level factors, and seven micro-level factors shaping AI's influence on care delivery.
Qualitative methodology involved 20 expert interviews, yielding diverse perspectives on AI's role across European and U.S. healthcare systems.
Attention to regulatory frameworks, institutional strategies, and cultural adaptation is crucial to ensure AI supports humane healthcare practices.

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Qualitative analysis examines AI's effects on patient-centered care in healthcare systems, highlighting macro, meso, and micro factors.

Horváth et al. (2025) studied this question.

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