August 4, 2025Jurnal Talenta SipilOpen Access

Probabilitas dan Kinerja Pelayanan Transportasi Publik pada Bus Perkotaan dengan Metode CSI dan IPA Bus Transjatim Rute Bunder-Paciran

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User satisfaction with Trans Jatim measures 0.85, indicating very good service quality, yet improvements are necessary.
The study includes 98 respondents and utilizes customer satisfaction index and importance performance analysis for assessment.
Binary logistic regression indicates that factors like gender and frequency of bus use affect mode shift probabilities.
Recommendations focus on enhancing safety and comfort in the bus service to encourage further mode shift to Trans Jatim.

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Implication

Analysis reveals a high customer satisfaction index of 0.85 in Trans Jatim bus service users, suggesting areas for improvement like safety and comfort.

Cite This Study

Latin et al. (2025) studied this question.

synapsesocial.com/papers/68af6d847567bf4f94fea7ad https://doi.org/10.33087/talentasipil.v8i2.972

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Implication

Analysis reveals a high customer satisfaction index of 0.85 in Trans Jatim bus service users, suggesting areas for improvement like safety and comfort.

Probabilitas dan Kinerja Pelayanan Transportasi Publik pada Bus Perkotaan dengan Metode CSI dan IPA Bus Transjatim Rute Bunder-Paciran

Key Points

Discussion

Implication

Cite This Study

Probabilitas dan Kinerja Pelayanan Transportasi Publik pada Bus Perkotaan dengan Metode CSI dan IPA Bus Transjatim Rute Bunder-Paciran

Key Points

Discussion

Implication

Cite This Study

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