Mixed-methods analysis shows strong link between organizational culture and employee retention, highlighting inclusivity and learning dimensions.
This study investigates the influence of organizational culture on employee retention within the service sector of Chhattisgarh, India. By employing a mixed-methods approach, the research examines the impact of cultural dimensions such as learning opportunities, leadership trust, inclusivity, and cultural fit. Quantitative results reveal a strong positive correlation (r = 0.76) between overall organizational culture and employee retention, with learning culture (r = 0.79, β = 0.29) identified as the most significant predictor. Leadership trust (r = 0.74), inclusivity (r = 0.71), and cultural fit (r = 0.68) also demonstrated notable influence on employee commitment and satisfaction. The study’s findings emphasize that a development-oriented, inclusive, and adaptive culture significantly enhances retention and reduces turnover intent. The research offers practical insights for HR professionals to implement culture-driven retention strategies, particularly in diverse and evolving service environments such as banking, IT, and hospitality.
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Sharma et al. (2025) studied this question.