January 1, 2025International Journal of Management Studies and Social Science Research

Effect of Technology Application on Customer Satisfaction Mediated by Service Quality and Business Processes at XYZ Express Logistics Company

View Full Paper

Ask AI

Bookmark

Authors

EPEsti Rahmah PratiwiMercu Buana University DNDewi NusraningrumMercu Buana University

Discussion

Member takes

Implication

Quantitative analysis demonstrates enhanced customer satisfaction at XYZ Express Logistics through improved service quality and business processes, indicating the importance of digital transformation.

Key Points

Technology usage significantly improves customer satisfaction, affecting service quality and business processes directly.
Findings reveal a strong correlation between digital tools and enhanced logistics service quality, leading to better customer experiences.
Analysis utilized Structural Equation Modeling–Partial Least Squares to explore the effects of technology and mediators in logistics.
The research suggests that effective digital strategies are essential for meeting customer expectations in a competitive e-commerce environment.

Cite This Study

Pratiwi et al. (2025) studied this question.

synapsesocial.com/papers/68af40a1cf1dd9ea359ecdbb https://doi.org/10.56293/ijmsssr.2025.5746

View Full Paper

Ask AI

Bookmark