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August 19, 2025International Journal of Integrated CareOpen Access

Understanding the role of ‘care managers’ across the health care system: A qualitative exploration

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Authors

JEJacobi ElliottJGJustine GiosaMCMulugeta Chala

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Overview

Qualitative analysis reveals care coordination challenges among older adults, highlighting the importance of care managers in primary care systems.

Key Points

  • Effective care coordination improves health outcomes for older adults, but challenges remain in role implementation.
  • Participants emphasized the need for one designated care manager to enhance continuity of care and relationship-building.
  • Qualitative interviews highlighted themes around accountability, integration with community resources, and person-centered care.
  • Navigating multiple care managers led to confusion and negative experiences for patients, indicating a need for clearer roles.

Cite This Study

Elliott et al. (2025) studied this question.

synapsesocial.com/papers/68af409acf1dd9ea359ec8cfhttps://doi.org/10.5334/ijic.nacic24160
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Charting the Course Together: Municipal Top-Level Managers’ Perspectives on Fostering Safe and Integrated Care for Older Adults Living at Home2025
  2. 2Navigating the Healthcare System With Chronic Illness: A Qualitative Study of Caregiver Experiences2025
  3. 3Addressing barriers to interprofessional working with homecare workers in community palliative care: Insights from a multi-site qualitative case study2025
  4. 4Care coordination for persons with mental health challenges: a scoping review2025
  5. 5Meanings and Challenges of Care Coordination in Primary Health Care: Scoping Review2025