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August 19, 2025International Journal of Integrated CareOpen Access

The value of service blueprinting and journey mapping to design, develop and implement digitally enabled integrated care.

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Authors

PVPaula VoorheisIAIbukun AbejirindeDSDiana Sherifali

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Overview

Workshop demonstrates service blueprinting and journey mapping to improve integrated care design, highlighting co-design and user engagement.

Key Points

  • Journey mapping significantly improves patient engagement in integrated care, enhancing experience and outcomes.
  • Service blueprinting linked with journey mapping leads to better co-design practices and personalized care delivery.
  • The session combines interactive learning with practical applications of service blueprinting and journey mapping.
  • Integration of diverse perspectives during the workshop fosters collaborative efforts in designing effective care models.

Cite This Study

Voorheis et al. (2025) studied this question.

synapsesocial.com/papers/68af408ecf1dd9ea359ec169https://doi.org/10.5334/ijic.nacic24249
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