Cross-sectional study assesses patient satisfaction with dental services, indicating areas for improvement in Riyadh's tertiary care.
Key Points
Patients reported high satisfaction with professionalism and technical quality of dental services, revealing strengths in care delivery.
Mean satisfaction scores included 4.6 for professionalism, 4.5 for technical quality, and 3.4 for waiting times, highlighting clear differences in service perception.
This cross-sectional survey involved 312 adult patients using a validated questionnaire to assess satisfaction across eight domains.
Addressing operational issues like waiting times and administrative inefficiencies may enhance the overall patient experience going forward.