Qualitative analysis reveals empowerment initiatives improve competency and service delivery for civil servants, suggesting further training access is essential.
Key Points
Empowerment efforts successfully enhance civil servant competencies and service delivery in public services.
Key findings reveal structured recruitment, training initiatives, and support mechanisms transform employee performance.
Qualitative descriptive analysis captured the empowerment practices and barriers experienced by civil servants in BKPSDM.
Supporting frameworks are effective, but challenges like low digital literacy and infrastructure need addressing for sustained growth.