Quantitative survey reveals service quality differences in public and private healthcare in Ghana, highlighting affordability and responsiveness issues.
Key Points
Public healthcare is significantly more affordable than private healthcare, indicating a critical benefit for patients.
Private healthcare outperforms public services in responsiveness, availability, and empathy, as revealed by statistical analysis.
A cross-sectional survey of 383 respondents was conducted to assess differences in patient perceptions across service dimensions.
Findings suggest actionable insights for improving healthcare service quality across both public and private sectors.