A systematic review of methods used for COVID-19 telehealth systems evaluation: lessons from past experiences for future use

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Literature review evaluates telehealth systems performance in healthcare, highlighting the need for improved methodologies.

Evaluations indicated that the primary focus was on system performance, with 30.77% of studies addressing this aspect.
Most evaluations, comprising 69.23%, utilized qualitative and quantitative methods that were not integrated for better insights.
Summative evaluations accounted for 46.15%, often involving the healthcare team as evaluators in the assessment process.
Systematic evaluations were lacking during the COVID-19 emergency, necessitating better designs for future health crises.

Nourani et al. (2025) studied this question.

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View Full Paper

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Literature review evaluates telehealth systems performance in healthcare, highlighting the need for improved methodologies.

Evaluations indicated that the primary focus was on system performance, with 30.77% of studies addressing this aspect.
Most evaluations, comprising 69.23%, utilized qualitative and quantitative methods that were not integrated for better insights.
Summative evaluations accounted for 46.15%, often involving the healthcare team as evaluators in the assessment process.
Systematic evaluations were lacking during the COVID-19 emergency, necessitating better designs for future health crises.

Nourani et al. (2025) studied this question.

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