August 7, 2025

Driving Factors Influencing Customer Satisfaction in Digital Banking Service

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User interface design significantly predicts customer satisfaction, enhancing the connection between security perceptions and satisfaction.
Results show a strong predictive capacity (R² = 0.856), indicating complex mechanisms in technology acceptance.
Survey-based analysis utilized Structural Equation Modeling techniques with responses from 133 participants.
Financial institutions should prioritize user interface optimization alongside robust security measures to boost customer satisfaction.

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Quantitative analysis reveals user interface design impacts customer satisfaction in digital banking, highlighting security and dependability roles.

Waluyo et al. (2025) studied this question.

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Quantitative analysis reveals user interface design impacts customer satisfaction in digital banking, highlighting security and dependability roles.