Descriptive analysis shows that digital transformation enhances operational efficiency in Jordanian commercial banks, indicating a need for greater investment.
Key Points
Digital transformation significantly improves operational efficiency in Jordanian commercial banks, enhancing service quality and cost management.
Findings indicate a notable positive effect, with a statistical significance confirmed through data analysis of 223 responses.
Analysis using descriptive-analytical methods revealed the vital role of people, processes, and technologies in enhancing efficiency.
Investment in human capital and technological advancement is crucial, given the rapid technological progress in the banking sector.