Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
August 11, 2025Jurnal Informatika Teknologi dan Sains (Jinteks)

Web-Based Yamaha Motor Dealer Management Information System With the Application of Customer Relationship Management

View Full Paper
Ask AI
Bookmark
Share

Authors

IHInneke Nugroho HasibuanAHAninda Muliani Harahap

Discussion

Loading...

Member takes

Overview

Development of a web-based CRM system improves service processes and communication at Yamaha dealerships, suggesting enhanced customer satisfaction.

Key Points

  • The implementation of a web-based CRM system led to a 97.5% success rate in testing, resulting in improved service efficiency.
  • Key features include service booking, live chat, and customer feedback forms, streamlining communication and data management.
  • The system is designed using PHP and MySQL, integrating essential functions for both customers and administrators.
  • This platform supports business growth by enhancing customer satisfaction and communication through optimized service processes.

Cite This Study

Hasibuan et al. (2025) studied this question.

synapsesocial.com/papers/68af296ecf1dd9ea359e29d8https://doi.org/10.51401/jinteks.v7i3.6257
View Full Paper
Ask AI
Bookmark
Share