Patient safety measures for virtual consultations in primary care: a systematic review

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Systematic review identifies safety measures for virtual consultations in primary care, highlighting patient perception and adverse events.

This review systematically synthesizes safety measures for virtual consultations in primary care.
47 studies were analyzed, involving over 2 million patients assessing virtual versus face-to-face consultations.
Safety measures were grouped into themes, focusing on provider-related, patient-related, and system-related factors.
Identifying robust safety metrics can enhance monitoring and improvement in virtual care outcomes.

Lunova et al. (2025) studied this question.

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Systematic review identifies safety measures for virtual consultations in primary care, highlighting patient perception and adverse events.