July 23, 2025Open Access

A systematic review of early evidence on generative AI for drafting responses to patient messages

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Systematic review shows generative AI can draft empathetic replies in patient communication, highlighting its potential benefits and risks.

Core finding reveals that generative AI produces empathetic replies similar in quality to those by human experts.
Analysis of 23 studies showcases GenAI's role in potentially reducing clinician burnout through improved patient responses.
Challenges include inconsistent performance and ethical concerns, raising questions about patient safety and transparency.
Emphasis on establishing standardized evaluation frameworks for meaningful integration of GenAI into clinical practice.

Hu et al. (2025) studied this question.

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Systematic review shows generative AI can draft empathetic replies in patient communication, highlighting its potential benefits and risks.