Impact of E-Banking Practices on Customer Satisfaction in Nepalese Commercial Banks

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Survey shows e-banking practices improve customer satisfaction in Nepalese banks, indicating crucial factors like convenience and reliability.

Convenience, reliability, ease of use, security, time saving, and perceived benefits influence customer satisfaction in e-banking.
Increased convenience positively affects customer satisfaction, supporting better service experiences.
Data collected from 121 observations using structured questionnaires to analyze e-banking practices.
Improved e-banking services enhance customer satisfaction, suggesting areas for development in Nepalese commercial banks.

Regmi et al. (2025) studied this question.

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Survey shows e-banking practices improve customer satisfaction in Nepalese banks, indicating crucial factors like convenience and reliability.